Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self‑development.
Main Duties
Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, unfamiliarising oneself with any changes to suggest additional amendments that will improve the service.
* Comply with Industry and Statutory Legislation, including holding a front‑line licence in either Security Guarding or Door Supervision, a CCTV PSS SIA Licence, and other contractually required courses.
* Follow legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodological, and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Renew licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct when facing difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, to use as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
Qualifications
* Previous security experience.
* SIA licence.
* SC clearance desirable.
Benefits
* Competitive remuneration package commensurate with experience and qualifications.
* Consistent and reliable working schedule with predictable shifts to support work‑life balance.
* Complimentary on‑site parking facilities free of charge during employment.
* Professional uniform provision at no cost to the employee, with regular replacement as required.
* Access to a comprehensive employee benefits portal featuring exclusive discounts, wellbeing resources, and reward programmes.
* Fully remunerated annual leave entitlement in accordance with statutory requirements, with generous holiday allowance.
Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know.
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