2nd Line Service Desk Analyst
Why join us?
At Meganexus, we build secure, cloud-based software that helps public sector organisations deliver critical services. Our platforms are used in sensitive environments where security, reliability, and performance matter most.
We're a small, friendly, and growing team, and that means you'll have real impact here. You'll get exposure to interesting problems, modern technologies, and opportunities to stretch your skills across both customer-facing SaaS support and internal IT systems.
The role
We're looking for an experienced 2nd Line Service Desk Analyst who enjoys solving problems, getting hands-on with technology, and making life easier for users.
Most of your time will be spent supporting our customers as they use our software products, for example;
* Setting up accounts and managing access
* Investigating login issues, error messages, and unexpected behaviour
* Troubleshooting problems and working closely with our developers and application teams to resolve them
You'll also support our internal IT systems (Azure, Active Directory, Office 365, networking) and play a key part in helping us maintain Cyber Essentials and Cyber Essentials Plus compliance.
This isn't just about fixing tickets, you'll have the chance to improve processes, share knowledge, and get involved in projects.
What we're looking for
* Strong background in Service Desk / IT Support (2nd line or strong 1st line ready to step up)
* Experience troubleshooting software issues (access, errors, unexpected behaviour)
* Knowledge of cyber security best practice (Cyber Essentials / Cyber Essentials Plus)
* Excellent communicator - able to support both technical and non-technical users
* Confident with Azure, Active Directory, Office 365 and user/device management
* Candidates must hold the right to work in the UK without sponsorship.
* Eligible for SC clearance (UK resident for at least 5 years, no restrictions)
* Certifications (ITIL, Microsoft, CompTIA) are nice to have, but what matters most is hands-on experience and problem-solving ability.
What you'll get
* A role with variety and ownership - no two days the same
* Exposure to SaaS product support as well as internal IT systems
* The chance to work in a small, supportive team where your contribution is noticed
* Hybrid working: 3 days in our London office (Tue–Thu), 2 days from home (Mon & Fri)
* A company committed to security, innovation, and professional growth