Customer Experience (Complaints Specialist), Castle Donington
Client: Sellick Partnership
Location: Castle Donington, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: e2fe7a6f2fe8
Job Views: 29
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
Customer Complaints Specialist
Remote working - with occasional travel to Leicestershire
35 Hours a week, 8-6PM
£25-30 Per Hour, Weekly Pay
Temporary Ongoing
Sellick Partnership is recruiting on behalf of a housing organisation based in the East Midlands for remote Customer Complaints Specialists. The ideal candidate will have experience in resolving customer complaints, reporting on customer feedback, satisfaction, and lessons learned from complaints. You will play a key role in enhancing the relationship between customers and the client.
Responsibilities:
* Allocating work to the team
* Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learned from complaints
* Providing regular data preparation and checks
* Identifying recurring issues and patterns related to complaints
* Reviewing customer satisfaction feedback
Qualifications:
* Good knowledge of Housing Repairs and Maintenance
If you believe you are well-suited for the role of Customer Complaints Specialist, please apply. For additional information, contact Ebony Simpson at Sellick Partnership in the Derby Office.
Sellick Partnership is committed to inclusivity and accessibility. We welcome applications from candidates of all backgrounds. Our advertisements list years of experience, hourly rates, and salary levels as guides; we assess applications based on skills and experience. For details on data processing, please review our privacy notice on our website.
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