About the Role
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading! Come and join our lovely team at the New Coningsby Surgery and be our friendly face to provide a warm welcome to our patients. As a Medical Receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team. From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require. You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers. We're a network of four practices nestled across the picturesque landscapes of Lincolnshire, catering to 35,000 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients. Joining our team means becoming a part of a dynamic and innovative organization that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organization committed to delivering top-notch, patient-centred care, we're eager to connect with you. Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success. We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values—Opportunity, Enthusiasm, Support, Innovation, Family, and Balance—are not just words; they're principles we encourage our staff to embody and live by every day.
Responsibilities and Duties
From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require. You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
Qualifications and Experience
* Previous Customer Service experience dealing with the public face‑to‑face and via telephone.
* IT Literate, with previous experience using Microsoft Office software.
* Experience using SystmOne would be preferable.
* Ability to work as part of an integrated, multi‑skilled team.
* Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
* Excellent communication skills.
* Team player with flexibility in hours and duties to cover holidays and sickness is essential.
Additional Requirements
* Post subject to satisfactory DBS check.
* Working hours are between Monday to Friday from 08:00‑18:30. We are looking for 2 part‑time applicants to work between 16 to 22 hours per week. The shifts will rotate mornings and afternoons and be allocated on a rota starting in December.
* Holders will be entitled to NHS Pension scheme (23.7% contributions).
Benefits
* Sick Pay scheme.
* Free parking.
* Annual leave entitlement of 28 days plus bank holidays pro‑rata.
* Staff events.
* Be part of a truly wonderful surgery team and enjoy a great atmosphere to work in.
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