Please note before proceeding, if you have been through the assessment or interview process for a Trainee Train Manger (Conductor) role (in any location) within the last six months and were unsuccessful, we are sorry to say that we will not reconsider your application, therefore please do not reapply until the six month time period has passed.
Please only apply for only one depot. If you are within a suitable travel distance for more than one depot, this can be discussed at interview stage.
We are actively recruiting for our Trainee Train Train Manager (Conductor) talent pool located at Shrewsbury only.
Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of. Who we are At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
As a Train Manager (Conductor) you will be responsible for the safety of our passengers and the train environment whilst delivering exceptional customer service.
Role responsibilities
1. Ensuring the safe and timely running of our train services. Learning and understanding nationally agreed rules, regulations and operational instructions.
2. Responding to out of course situations as they arise and carrying out emergency procedures in accordance with rules and regulations.
3. Reporting (written and verbal) all incidents/accidents promptly and in instances immediately to the right points of contact.
4. Being approachable and giving industry-leading customer service to ensure their journey is a positive one. Dealing with customer enquiries, providing accurate and current information, and making on-board announcements.
5. Working alone and as part of a wider team, communicating all relevant information with fellow train crew.
6. Being responsible for revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
Role requirements:
7. That you are 18 years of age or over
It is a requirement to be aged 18 years or over at commencement of training. You may apply to be a Trainee Train Conductor if you are aged between 17 years and 6 months and 18 years old. But you will not be able to commence training until you are 18 years old
8. Reside within one hour (travelling time in normal traffic conditions) of your chosen depot to work.
9. Have flexibility towards working hours as your shift lengths and patterns will vary, including early starts/late finishes and working weekends.
10. Willingness to go through intensive training for approximately 26 weeks - mixture of classroom-based learning and ‘on the job’ training.
11. This is a safety critical role and as a result, you will be required to undertake a medical to determine fitness for the role. Also, to have good eyesight, hearing and normal colour vision.
Who we’re looking for:
12. The ability to stay alert, be pro-active and respond to potential safety/security risks
13. Understanding the importance of rules, regulations and strict instructions
14. Patience, with the ability to remain calm and responsible under pressure and in difficult situations
15. Customer focused with a genuine enthusiasm to making a positive contribution to the customer experience. Ability to connect with customers by listening, understanding and responding to individual customer needs
16. Be positive and resilient with a ‘can do’ attitude
17. The ability to make effective decisions
18. Have high self-presentation standards that will always meet the company standards of uniform wearing
Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.