?? Role: 1st Line Telecoms Support Engineer ?? Location: Chorley / Hybrid | ?? Salary: £25,500 Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one? We're on the lookout for a Service Desk Analyst who can bring energy, focus, and communication skills to a vital role supporting a wide range of clients and technologies. What You'll Do: As a key member of the Service Desk team, you'll manage everything from general customer queries to complex technical issues-keeping systems stable and clients happy. A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What We're Looking For: * Previous experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new skills and systems What's In It for You: * 25 days annual leave bank holidays your birthday off * Hybrid working arrangement * Enhanced maternity/paternity leave * Ongoing training and development * Employee recognition, wellbeing support, and reward schemes * Career progression opportunities in a growing and evolving sector Ready to join a team where your skills make a real impact every day? Apply now and start your journey in a role that challenges, rewards, and grows with you.