As a not-for-profit GP Federation, South Downs Health and Care (SDHC) differs from traditional GP practices. We provide services at scale, such as out-of-hours NHS GP services for local practices (pre-booked appointments), Flu and Covid Vaccination Services, and more. SDHC also offers a Private GP service to the local community.
We have an exciting opportunity for an Administrator / Receptionist to join our busy and friendly team. This is a permanent, full-time position, working between 8:00am and 10:30pm, five days a week, including weekends (shared between team members).
You will join a team comprising GPs, GP Trainees, Advanced Clinical Practitioners, Vaccinators, and Phlebotomists, all dedicated to supporting GP Practices in East Sussex.
Main duties of the job
* Perform administrative tasks including receiving and making telephone calls, document scanning, managing emails, stock checks, building clinics in the system, running searches, signposting patients, handling private service payments and receipts, tidying waiting and clinical rooms, and other duties as part of a proactive team.
* Chaperoning may be required occasionally.
Please see the full job description and person specification. Previous applicants need not apply.
About us
Our vision is "Better Health & Wellbeing. Today & Tomorrow."
We foster a friendly atmosphere across the organization, valuing staff who are collaborative, proactive, and enjoy staying busy. Our culture encourages accountability, constructive feedback, and continuous learning.
Please read the additional information provided.
Note: We do not sponsor international applicants. Only those with unrestricted right to work in the UK should apply.
Job responsibilities
The role involves some patient-facing work, but primarily focuses on behind-the-scenes administrative tasks such as handling calls, document management, email correspondence, stock checks, clinic setup, data searches, patient signposting, payment processing, and maintaining a tidy clinical environment.
Refer to the full job description and person specification for more details.
Person Specification
Qualifications
* Minimum 5 GCSEs (A-C / 4-9), including English and Maths, or equivalent (e.g., Level 2 NVQ in Health and Social Care).
* Recognized qualification in computer software (e.g., Microsoft Word, Excel).
* A Level or equivalent (e.g., NVQ) in health and social care-related field.
Knowledge and Skills
* Excellent communication skills across diverse groups and formats.
* Strong organizational skills with the ability to prioritize and manage time effectively.
* High discretion, tact, and diplomacy.
* Confidentiality at all times.
* Ability to work independently and proactively following procedures.
* Professional and compassionate interaction with patients and colleagues.
* Patience and composure in challenging situations.
* Alignment with SDHC values.
* Willingness and ability to travel between locations independently.
* Proactive problem anticipation and risk mitigation.
* Understanding of information governance, confidentiality, and data protection.
Experience
* Administrative duties experience.
* Experience with electronic systems/databases.
* Experience handling difficult conversations.
* Supporting projects and delegated tasks experience.
Disclosure and Barring Service Check
This position requires a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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