Tenancy Sustainment Officer
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week
Pay Rate: £16.62 Per Hour
Job Ref: OR18074
Job Responsibilities
* Provide support and advice to tenants to help them maintain their homes and prevent homelessness.
* Identify tenant needs and create support plans to achieve positive outcomes.
* Build trust with tenants and help them make necessary lifestyle changes.
* Inform tenants about their rights and responsibilities and assist with repairs when needed.
* Help tenants complete forms and access grants, acting as their advocate.
* Refer tenants to specialized support and financial advice when necessary.
* Manage and prioritize your own caseload effectively.
* Handle inquiries and provide housing advice and administrative support.
* Maintain detailed records and write reports as needed.
* Support colleagues and promote the service within the Council.
* Develop relationships with partner organizations and attend relevant meetings.
Person Specifications
Must Have
* Experience in social housing or a related field.
* Experience working with vulnerable groups.
* Knowledge of landlord and tenant legal processes.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office.
* Ability to work independently and in a team.
* Organizational skills to manage workload.
* Ability to drive and pass DVLA checks.
* Willingness to undergo a DBS check.
Nice to Have
* Experience in advocacy or tenant support roles.
* Familiarity with local support services and agencies.
#J-18808-Ljbffr