Job Overview
We are seeking a friendly and professional Hotel Assistant/Duty Manager to join our team. The ideal candidate will be an all-rounder having F&B experience at supervisor level and above. Hands on experience in housekeeping and the ability to run reception and drive sales opportunities and maximising revenue with knowledge of IT packages.
This role requires excellent communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a busy environment.
Duties
* Ensure daily set-up procedures are always maintained including heating and lighting settings, dining room settings and bar set-up.
* Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction.
* Provide effective leadership, training and support to staff
* Cash handling and balancing end of day banking.
* Purchasing, stock levels and monthly stock takes.
* Oversee the house-keeping functions including laundry and linen management.
* Showing round clients and selling the hotels facilities including meetings and events.
* Ability to oversee and take charge at events.
* Ensure compliance with emergency procedures and health and safety protocols and practices.
Requirements
* Hospitality management experience, ideally in a three-star or above environment
* Eye for detail and demonstrable commitment to maintaining high standards
* Excellent time keeping and good organisational skills
* Positive and flexible approach to work including weekend and evening shifts
* Proactive with the ability to work with minimal supervision
Knowledge of our PMS Guestline and Best Western Brand advantageous.
Shift pattern 5 days of 7
Mixture of early and late shifts 7:30 am – 4:00 pm and 3:00 pm until - close
Job Types: Full-time, Permanent
Pay: From £13.50 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person