Job Description
We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious& detail-oriented.
Key Responsibilities
AOG/CLS Responsibilities:
1. Handle urgent and high-pressure shipments with efficiency and accuracy.
2. Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options.
3. Build and maintain strong relationships with service providers, including airlines and trucking companies.
4. Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans.
5. Ensure adherence to internal policies, operational process standards (OPS), and external regulations.
6. Continuously assess department process flow to identify areas for improved efficiency.
Air Export Responsibilities:
7. Receive, prepare, and route shipments in compliance with customer requirements
8. Manage freight receipt and processing to ensure timely and accurate shipment execution.
9. Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction
10. Willingness to learn and develop expertise in:
11. - Road Freight
12. - Imports
WHAT WE EXPECT FROM YOU:
13. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
14. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
15. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise.
16. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
17. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
18. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
19. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Job-Specific Performance Expectations
20. Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
21. Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
22. Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Qualifications
23. Experience in the handling of AOG, CLS is essential
24. Good market and product knowledge.
25. Strong problem-solving and negotiation skills.
26. Ability to work in a high-pressure environment with tight deadlines.
27. Strong attention to detail and ability to manage multiple shipments simultaneously.
28. Knowledge of compliance regulations and industry standards.
29. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
30. Good computer skills (e.g., MS Excel, MS Word)