Service Administration Coordinator Permanent Remote – odd occasion travel to Basingstoke office Monday to Friday 8am-4pm £28k - £32k We are seeking an organised, commercially minded Service Administration Coordinator to support a growing team of field service engineers within a family-run business, specialising in upholstery and soft furnishings repair and restoration. This is a key operational role, responsible for managing customer bookings, coordinating engineer schedules, and ensuring each job is planned and delivered efficiently. You will act as the main point of contact between customers, technicians, and internal teams As a Service Administration Coordinator you will: * Schedule and book customer in-home appointments, allocating jobs to engineers based on location, skillset, and availability. * Maintain engineer diaries, route plans, and daily schedules to maximise productivity, including managing reschedules, cancellations, and urgent changes. * Confirm appointments via phone/email/SMS and ensure customers have clear expectations. * Serve as the main administrative point of contact for field engineers, issuing daily job sheets and ensuring all job/site details are provided. * Monitor job progress and completion, chasing outstanding reports, photos, and paperwork, and escalating delays, customer concerns, or technical issues to operations management. * Handle inbound customer queries relating to boo...