Overview
Unified Communications Assistant
Salary: £34,000 - £41,000
Location: Central London (Office-based, 5 days a week)
Working hours: 35 hrs per week, shift pattern between 7am-7pm, Mon-Fri
Are you passionate about tech, AV systems, and delivering exceptional support? My client is on the lookout for a Unified Communications Assistant to join their dynamic team in the heart of London!
This is your chance to be part of a forward-thinking organisation where innovation meets collaboration. If you thrive in a fast-paced environment and love solving technical challenges, this role is for you!
What You’ll Be Doing
Reporting to the Unified Communications Manager, you’ll play a key role in supporting internal users and clients in high-tech meeting rooms. Your day-to-day will include:
* Providing hands-on support for live and hybrid events.
* Performing regular checks and maintenance on AV/UC equipment.
* Troubleshooting multi-platform technical issues.
* Exploring and implementing new Unified Communications solutions.
* Participating in exciting project work, including occasional evening/weekend deployments.
* Operating and instructing on AV equipment like projectors, microphones, Crestron, Raspberry Pi devices, and more.
* Advising on desktop standards and improving technical services.
* Managing AV inventory and procurement processes.
* Ensuring timely resolution of support requests within SLA targets.
About You
We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring:
* Experience with Microsoft Teams (user management, Teams Rooms), basic networking, and SIP protocols.
* Strong troubleshooting skills and a broad software application knowledge base.
* Familiarity with Windows OS and hardware support.
* At least one year of experience operating and maintaining AV equipment.
* Excellent written and verbal communication skills.
* A proactive, customer-focused mindset with the ability to work under pressure.
Note: This role involves physical activity including walking, lifting, bending, and manual dexterity.
What’s In It For You?
My client believes in rewarding talent and supporting your growth. You’ll enjoy:
* A competitive salary, reviewed annually.
* A generous bonus scheme.
* Up to 25 days holiday (rising to 28 with service) + holiday exchange options.
* Private medical insurance.
* Enhanced parental leave.
* Flexible benefits tailored to your lifestyle.
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