Receptionist/Temporary/Belfast City Centre
My client is a prestigious organisation based in Belfast City Centre, who are currently seeking a receptionist to join their team.
This is a temporary position, covering the following dates Monday 18th May, Tuesday 12th May, Wednesday 20th May, Tuesday 26th May, Wednesday 27th May and 1st June until the 30th June (full month) and potentially cover in July.
A paid training day will also be required on Thursday 14th or Friday 15th May.
Working hours: Monday to Friday: 8am - 5pm
Salary: £12.71
Job Role:
As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service.
Essential Criteria:
* Previous experience within a similar role and ability to work with office equipment
* IT proficient with the use of Microsoft Office (Word, Excel and Outlook) or similar applications
* Thorough knowledge of all relevant telephone management software
* Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
* Ability to work on your own initiative as well as part of a team
* Ability to manage and prioritise a busy workload adhering to tight deadlines
Main Duties and Responsibilities:
* To meet and greet visitors to the reception area
* Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required
* Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in
* Ensure all visitors are collected from Reception in a timely manner
* To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service
* Provide accurate routing of calls to appropriate departments/persons, or dealing with their enquiries as necessary
* Copy and scan documentation as required
* Meeting Room diary management
* Answer, screen, and redirect telephone enquiries
* Provision of administrative support
* Sort out incoming post and delivery to relevant teams
* Complete bank lodgement, noting cheques received on system, keeping records up to date
* Collect and prepare outgoing post to be with the courier by deadline
* Maintain and keep tidy staff kitchen