Associate Account Manager - Winnersh / Sheffield - ARD993201
Are you looking for an entry level role into the Insurance industry with great progression opportunities? Do you already have customer service experience and customer focused approach?
We are looking for a professional, customer focused person to join our warm & welcoming team!
Our Associate Account Managers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly, and experienced team who will be able to provide support for you to succeed within your role.
Key Role Accountabilities:
This is an overview and not an exhaustive list of responsibilities.
1. Successful management of a personal small/mid-range client portfolio to deliver personal New Business and Renewal Retention Rate targets.
2. Operate in accordance with the company’s Sales Quality standards at all times, to deliver high quality outcomes for customers.
3. Promoting add on products and dealing with new business enquiries.
4. Building a working relationship with clients and insurers.
5. Develop and maintain an understanding of the travel insurance market, products and regulation attending insurer training as necessary.
6. Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.
7. Input notes on all business, new / retention into database on a daily basis.
8. Liaise with other team members providing additional support where required.
9. Ensure relevant paperwork is on file to ensure compliant process is complete.
10. This role focuses primarily on travel insurance, but some private medical insurance work may be undertaken from time to time.
What we are looking for in an Associate Account Manager:
You will already have customer service experience along with experience using Microsoft Office programs. Effective verbal and written communication skills, strong numeracy, and literacy skills, along with a personable telephone manner are key for this role. You will be well organised, efficient, and reliable, able to respond well under pressure and meeting deadlines. We are looking for someone who is willing to study towards the Cert CII IF7 qualification.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
11. Holiday entitlement of 26 days plus bank holidays
12. Opportunity to progress your career across the entire Ardonagh family
13. Gain CII or ACII qualifications to boost your knowledge and career prospects
14. Pensions scheme for when you feel it’s time to retire
15. 24-hour support for physical and mental wellbeing
16. 1 days paid volunteering day to give back to our communities
17. The Spotlight Awards, where we shine a light on the brightest talent across our group