MEDICAL RECEPTIONIST - LOCAL DOCTORS - BROWNS ROAD (FIXED-TERM)
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
WORKING HOURS:
The clinic is open from 9 am to 4 pm Monday to Friday, and Saturday from 9 am to 12 m. The Medical receptionist will be required to work full-time across these operational hours on a 5-day roster per week.
This role is a temporary position lasting for a duration of 12 months, intended to cover a maternity leave period.
KEY RESPONSIBILITIES:
1. Reception
* Professionally greet and assist patients and visitors.
* Efficiently manage patient flow.
* Handle phone calls, messages, and appointments accurately.
* Provide courteous assistance and escalate inquiries when necessary.
* Keep patients informed about wait times and emergencies.
* Monitor and promptly address patient needs in the waiting room.
3. Accounting
* Accurately handle patient invoices and claims.
* Process payments and manage banking tasks.
* Complete various forms and maintain document accuracy.
4. Privacy and Security
* Maintain patient confidentiality and adhere to security protocols.
5. Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
* Post-secondary qualification (Desirable).
* Experience in medical reception or administration (Desirable).
* Customer service background, Kiwi Host or similar training (Advantageous).
* Excellent customer service, communication, and numerical skills.
* Experience with cash handling and payments.
* Experience working in fast-paced and high-demand environments.
Personal Attributes
* Culturally capable and sensitive to diverse needs.
* Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
* Effective time management and adaptability.
* Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
* Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.
Other Requirements
* Proof of legal right to work in New Zealand (Essential).
* NZ Driver's license (Desirable).
WHY JOIN US?
* Make a meaningful impact in healthcare.
* Join a dynamic and supportive team.
* Develop your skills and grow within our organisation.
* Contribute to a diverse and inclusive workplace.
* Competitive compensation and benefits.
* Car Park provided.
* Penal rates are applicable for evening shifts and weekends.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.
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