Salary: £40,777 - 45,091 per year Requirements: Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft 365, Microsoft Office and Microsoft Azure Demonstrable experience researching and implementing new technologies to enhance service delivery Strong knowledge of end user computing and IT infrastructure, with experience supporting enterprise environments Experience using Microsoft automation technologies, including Power Platform and PowerShell Responsibilities: Maintain and enhance end user computing services to meet council needs Diagnose and resolve complex issues, using automation and orchestration to improve performance and efficiency Monitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Technologies: Azure ICT Support Microsoft 365 Windows Office 365 Cloud DevOps PowerShell More: We are Cardiff City Council, seeking to recruit a Senior Solutions Engineer to join our expanding Infrastructure team on a permanent, full-time basis. While our council offices are based in Cardiff, we encourage flexible, hybrid working arrangements to promote a healthy work-life balance. This role focuses on the ongoing schools expansion project across Cardiff, offering exciting projects for skill expansion. Our team is composed of technically-minded professionals, and we provide an annual salary between £40,777 and £45,091, along with benefits such as 33 days of annual leave after 5 years, a Local Government pension scheme, and a 24/7 employee wellbeing service. last updated 6 week of 2026