Senior Business Intelligence Support Analyst
Role
We’re looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business.
This is a hands-on, senior-level role where you’ll act as a key link between business teams and technical developers. You’ll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards.
You’ll Be Doing
* Work closely with stakeholders to understand reporting needs and deliver effective data solutions
* Translate business requirements into technical specifications for developers (internal and external)
* Lead or support workshops to gather requirements and manage change requests
* Act as the go-to expert for BI tools, troubleshooting issues and supporting users
* Enable self-service BI by training and guiding users to create their own reports and dashboards
* Help design and maintain dashboards and reports that provide actionable insights
* Work with subject matter experts to ensure data is accurate and integrated across systems
* Identify opportunities to improve processes, automate tasks, and enhance data delivery
* Maintain clear documentation including solution designs and user guides
* Support and improve the organisation’s central data platform and BI environment
* Lead BI governance activities, ensuring data quality, consistency, and security
* Coordinate testing for new or updated BI solutions
* Monitor report performance and ensure data is delivered accurately and on time
Essential Skills & Experience
* In commutable distance to Milton Keynes / a driver highly desirable
* Excellent written and spoke English
* Strong experience with BI and data analytics tools
* Excellent analytical skills with the ability to interpret complex data needs
* Advanced Excel skills (formulas, pivot tables, data manipulation)
* Ability to translate business requirements into BI solutions
* Good understanding of data warehousing and ETL processes
* Experience with data modelling and reporting structures
* Knowledge of data governance, quality, and management practices
* Experience with databases, SQL, and cloud platforms
* Strong communication skills for both technical and non-technical audiences
Desirable
* Experience with tools like Qlik Sense, Power BI, or Tableau
* Knowledge of Master Data Management (MDM)
* Experience supporting or delivering self-service BI initiatives