Job Description
Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Impact IT is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it's a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you're someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you.
Impact IT is not your average IT support company. They're a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. Impact IT handle everything so that their customers don't have to lift a finger.
What You'll Be Doing:
* Provide responsive 1st Line support
* Meet KPIs and contribute to continuous improvement
* Play a role in delivering IT projects
* Constantly seek to grow your skills and improve internal processes
This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required.
What We're Looking For:
Must-haves:
* 1-2+ years in a 1st Line Support role
* Experience within a Managed Service Provider (MSP)
* Comfortable across Microsoft, Apple, and Google tech stacks
* Strong grasp of service delivery best practices
* Excellent communication and organisational skills
* Ability to think creatively and manage client relationships
* Be London based to attend client sites
Bonus points for:
* Knowledge of ConnectWise PSA, NinjaRMM, and Barracuda
* Experience ordering hardware, managing staff changes & licensing
* Drive for continuous personal and professional development
You'll thrive here if you're a team player who's reliable, process-driven, and always thinking a step ahead.
What's In It For You?
* £24,000 - £26,000 per year (gross), depending on experience
* 100% remote - work from anywhere
* 30 days paid holiday, including bank holidays
* Annual pay reviews based on performance and holiday usage
* Clear KPIs, structured onboarding, and a culture of continuous learning
Ready to Make Your Mark?
If you're someone who brings integrity, curiosity, and a passion for solving problems, we want to hear from you. Join a team where your input matters, your growth is supported, and your work truly makes an impact.
Apply now and become the trusted tech hero our clients rely on!
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