Enrolment Support Advisor – Expression of Interest
Bristol, England, United Kingdom – Company: Bitrecruit, Client / Employer: Occupop
Posted: 20.05.2026 | Job reference: d2c4b741ef1f5901e14d71ae03af4dcc
Key Responsibilities
* Provide a comprehensive pre‑enrolment service for learners and employers, assisting with the self‑registration process.
* Book learners and employers onto induction and enrolment sessions via a centralised diary.
* Schedule and manage enrolment sessions to ensure a positive experience for all.
* Guide learners and employers through the pre‑enrolment process, answering questions and resolving any concerns.
* Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre‑employment and enrolment stages.
* Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
* Support learners with assisted learning needs by referring them to the appropriate department.
* Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
* Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
* Discuss English and Maths support with learners and guide them through initial assessments.
* Foster positive working relationships with colleagues and other key stakeholders.
* Manage shared inboxes and ensure all follow‑up actions are taken promptly.
What We're Looking For
* Grade A‑C GCSE in English and Maths (or equivalent).
* Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
* Strong attention to detail and high data accuracy.
* Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
* Experience in delivering quality service and meeting targets.
* Ability to work in line with GDPR and data protection regulations.
* Excellent verbal and written communication skills.
* Strong interpersonal skills with the ability to build rapport.
* Self‑motivated, with a positive attitude and ability to meet deadlines.
* Highly organised with strong time‑management skills.
Benefits
* £25,330 salary, 36.5 hours a week – Monday to Friday.
* 25 days annual leave (increasing with length of service) and 8 bank holidays.
* Holiday purchase scheme.
* Up to 3 days of paid volunteering leave and corporate conscience initiatives.
* Recognition and long‑service awards.
* PerkBox – suite of discounts, lifestyle benefits and wellness tools.
* 3% matched Employer Pension contribution.
* In‑person team meetings, 1‑1s.
* Enhanced maternity leave after 2 years of service.
* Income protection and life assurance.
* Referral incentive: £500 for successful referrals.
* CPD and training opportunities.
* 4 pm Friday finish with flexible working opportunities.
* Employee Assistance Programme and dedicated People Team support.
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
We commit to safeguarding and wellbeing of learners and colleagues. Robust safer recruitment practices, including Disclosure and Barring Service checks, are undertaken where required.
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