Together we are Trusted to Serve Scotland.
How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we are guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.
Sounds good? We are looking for motivated people to join our Water Response team, working in the Tweed area covering Edinburgh/ Lothians and the Borders.
What you’ll do
Your number-one priority is resolving customer issues. You’ll take control of any situation, investigate problems, and come up with solutions that make customers happy – always making sure they’re kept up to date.
You’ll also carry out routine repairs and maintenance on water network infrastructure, as well as plant, equipment, and vehicle checks. All while putting health and safety first working to our combined water response activities risk assessments and SLG our sites to Chapter 8 NSRWA will be essential. Putting our customers first by keeping any service disruption to a minimum.
Accurate reports are essential, so you’ll be across reporting systems for measuring performance and productivity. And as you’ll be working as part of a 2-man team, you will participate on a 1 in 5 standby rota for out-of-hours work.
What you’ll bring
You’ll spend some time working alone, so you’ll need to be self-motivated, but still eager to contribute to your team’s goals. Basic IT skills are a must, as you’ll be using digital equipment and apps throughout the day. You’ll need report writing skills too – nothing fancy, but enough to get your point across clearly, quickly, and accurately.
A full, clean driving licence is non-negotiable, as you’ll need to travel around sites in the Tweed area Edinburgh, Lothian’s, and the Borders.
A few ‘nice to haves’: it would be ideal if you have experience with HGVs or 180/360 excavators. And experience using cable avoidance tools would be good. As would an understanding of health and safety principles for site working or skills in basic ground.
Holding a CPCS or NSRWA qualification would be great, but it’s not a must-have.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
The normal hours for this role are Monday to Friday, from 8.00 to 15.30 Monday to Friday. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £30,440. Performance-driven pay progression would then allow you to move through the range to a maximum of £35,260.
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 14th April 2026 at midnight.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.