Job Title: HR Operations Manager Location: Milton Keynes, Buckinghamshire (Hybrid) Contract: Full-time, Fixed-term contract Salary: £46735 up to £55755 dependent on experience Start Date: ASAP The Open University is seeking an experienced HR Operations Manager to lead their Tier 2 HR Advisory Teams. This role covers General HR, Absence & Wellbeing Support, Formal HR Processes, and Associate Lecturer Operations. You will play a pivotal role in delivering high-quality HR services across the full employee lifecycle, managing complex casework, and driving operational excellence through innovation, process improvement, and digital enablement. Reporting directly to the Senior Operations Manager, you’ll lead a high-performing HR advisory team, foster a collaborative culture, and ensure service excellence in a fast-paced, high-volume HR shared services environment. Key Responsibilities Lead, develop, and inspire Team Managers and Advisors within the Tier 2 HR Advisory function. Oversee delivery of complex HR casework, ensuring full compliance with UK employment law and best practice. Drive continuous improvement, embedding digital tools, automation, and AI where appropriate. Maintain accurate documentation, process governance, and consistent HR policy application. Monitor and report on KPIs, SLAs, and HR service insights to support data-driven decision-making. Act as a senior escalation point for complex HR iss...