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Customer Service Advisor needed in the Basingstoke area.
We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed.
No Automotive experience necessary. Strong Customer Service and telephone skills background essential!
Job Role – Motor Vehicle Customer Service Advisor
Hours – Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm
Customer Service Advisor Duties include:
* Answering inbound calls to book customers’ vehicles in for work
* Covering the Service desk as and when required, ensuring customers are aware of service and repair work needed on their vehicles in a professional manner
* Advising on estimated costs of repairs and work to be undertaken
* Selling additional products as appropriate to customers’ needs
* Advising on timescales and collection arrangements
* Producing job cards on in-house computer system
* Updating customer and vehicle records
* Documenting all warranty work in accordance with manufacturer policy
* Preparing and completing invoices
For this Customer Service Advisor position you will have:
* Excellent telephone manner
* Previous experience within Customer Service is essential
* Enthusiastic and passionate about the motor trade
* Full driving licence
As a Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular, my client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.
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