Overview
An opportunity has arisen for an Implementation and Adoption Specialist to join a nationally renowned organisation providing procurement services to the NHS. As a member of the Implementation and Adoption Team, you will be working within the Facilities & Office Solutions (F&OS) Category Service Provider function of the NHS Supply Chain Operating Model, supporting customers and suppliers to make the best use of the services that NHS Supply Chain can offer across the Facilities & Office Solutions category.
Key Accountabilities
The role involves the promotion and development of the national programmes at NHS Trust level, engaging with stakeholders to implement and maintain the development of service delivery to their trusts. Key Accountabilities include delivery of a national savings programme, management of the stakeholder accounts, compliance with the National Operating Model, understanding buying patterns within end user groups and working with category specialists within our organisation to develop future service options ensuring products being proposed meet with customer requirements and feeding back insights to the customer team.
You will work closely with our Data Analysts and Procurement Specialists to utilise the opportunities for innovation they identify and to help identify and deliver cost reduction initiatives to customers to improve the value delivered from the services provided to the NHS on a national basis. You will be required to champion a category area, managing the team progress for that category, developing potential team initiatives with the procurement category lead and managing savings deliveries for that work area. You will need to be proficient in the production, usage and presentation of complex data spreadsheets using Microsoft systems such as Excel.
You will be responsible for managing relationships within a defined geographical area between F&OS and other NHS organisations such as NHS Trusts, ICs Groups, NHSE&I, SCCL and other healthcare organisations working as part of the wider team. This role will provide an additional interface between these organisations and the customer management team at SCCL to promote the benefits of the organisation and support efficient communications at all levels to ensure uptake of opportunities thereby effecting change.
Qualifications and Experience
You should be able to demonstrate strong personal skills, a sound understanding of public procurement, together with both experience and enthusiasm for developing functioning relationships across a wide customer base. Previous experience of promotional marketing and evidence of good communication skills would be an advantage. You will be experienced in using Microsoft applications especially Excel spreadsheets and comfortable presenting to large groups or attending national events for face to face customer interactions. You will need to be flexible in working hours to meet the requirements of the role which can vary depending on travel, events and locations.
Additional Responsibilities
You will provide a source of both commercial product knowledge and implementation support activity to the NHS Trusts, with focus on engaging the new IC organisations whilst capturing customer insights for feedback to the internal teams to align policy objectives and prioritise service development initiatives. You will be key to identifying and developing new initiatives for the wider team to pursue.
Personal Attributes
You will be a highly motivated and enthusiastic individual, with a passion to make a positive difference within our NHS. You will function as part of a wider team but will be comfortable working alone without direct supervision.
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