Job Description Job Description Be the on‑site expert for business and enterprise applications, ensuring stable, reliable, and proactive application support across the site. You will keep critical engineering and manufacturing applications running, providing first‑line support and owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, and SAP, as well as everyday applications, working directly with engineers and production teams, and taking full ownership of issues from first report to final fix. Acting as the local interface between site teams and stakeholders, Enterprise Applications, and the wider IT organisation, you will support, a complex engineering and manufacturing environment. The role requires strong hands‑on experience with business‑critical systems, particularly PLM and CAD, and a clear understanding of how applications enable engineering, production, and operational processes. If you thrive in hands‑on application support, understand engineering workflows, and want real ownership of mission‑critical systems, this role is for you. The Role Provide hands‑on first‑line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution Develop deep, site‑specific knowledge of engineering workflows, configurations, integrations, and dependencies across PLM, CAD, SAP, and related systems. Ensuring minimal disruption to design, engineering change, and production processes Diagnose application issues and escalate effectively to central application SMEs, tracking progress through to closure Build strong relationships with engineering, manufacturing, and operational stakeholders to understand application usage and identify improvement opportunities Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, and continuous improvement Work closely with the Site IT Business Partner to align application support priorities Participate in site and cross‑functional projects focused on digital transformation and process optimisation Maintain accurate documentation for application support procedures and known issues. Provide on‑site support with occasional travel to other sites as required