I’m currently recruiting for an IT Support Technician on behalf of a Managed Service Provider, due to continued growth. This role offers a fast-paced support environment with opportunities to develop both 1st and 2nd line support skills. It’s well suited to an IT Technician with experience in an MSP or a similarly high-volume support setting, looking to broaden their technical exposure while supporting multiple customer environments. Key Responsibilities: Provide 1st and 2nd line support across client networks and end-user environments. Diagnose, troubleshoot, and resolve technical issues, escalating where appropriate. Deliver clear and professional communication via phone and email. Provide remote support and occasional on-site assistance as required. About You: At least 1 year of experience within an MSP or a demonstrably high-volume, fast-paced support environment. Experience supporting Microsoft-based environments and cloud technologies. Comfortable working across a mix of 1st and 2nd line support tickets. Flexible approach to working hours when required. Full driving licence & access to your own vehicle. Next Steps: Apply now