Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) – £80,000
Join a highly respected Microsoft Gold partner MSP delivering managed services to high‑value, key clients. This senior support role involves handling escalations, serving as a technical mentor, and driving technical excellence across Azure, Microsoft 365, and networking domains.
* Exceptional 3rd line support engineer involvement in final escalations within a dynamic, growing team.
* Opportunity to advance your career inside a well‑respected Microsoft Gold partner.
* Work with a business that values collaboration, offers flexibility, and invests in your professional development.
Location: London (Twickenham or Epsom). The role is office‑based (5 days per week during probation, then 4 days in).
Duties and Responsibilities
* Serve as the final escalation point for complex tickets and service desk issues
* Lead troubleshooting for Azure, Microsoft 365, Intune, and endpoint services
* Own major incidents and problems, including post‑incident analysis
* Collaborate with professional services during project transitions and onboarding
* Mentor junior engineers through peer reviews, guidance, and knowledge sharing
* Create and update internal documentation and best‑practice procedures
* Represent the technical team in client conversations and internal reviews
Qualifications
* Proven 3rd line support experience in a busy MSP or IT services environment
* Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
* Solid networking experience in Cisco and Fortigate
* Confidence dealing with major incidents, escalations, and tricky support issues
* Comfortable with scripting (e.g., PowerShell) and endpoint management tools
* A clear, confident communicator who enjoys solving problems and helping others
Ideal Certifications
* AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
This is a role for someone who enjoys taking ownership, solving high‑impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
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