Role Overview We are seeking an experienced and detail-oriented Credit Controller to join our finance team within a fast-paced property management environment. The successful candidate will be responsible for managing rent and service charge collections, reducing arrears, maintaining accurate debtor records, and producing high-quality reports using advanced Excel skills. Key Responsibilities Manage and control tenant and client debtors, ensuring timely collection of rent, service charges, and other property-related income Monitor aged debt reports and take proactive action to reduce outstanding balances Liaise with tenants, property managers, and external agents regarding outstanding accounts Prepare and issue invoices, statements, and reminders in line with company procedures Allocate incoming payments accurately and resolve any payment discrepancies Reconcile debtor accounts and investigate variances Prepare monthly arrears reports and cash collection forecasts Use advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis tools) to create and maintain reports Support month-end processes relating to debtors and revenue Assist with audit queries and provide supporting documentation when required Maintain accurate records in the property management/accounting system Skills & Experience Required Proven experience as a Credit Controller, ideally within the property, real estate, or facilities management sector Excellent Excel skills (including pivot tables, lookup formulas, conditional formatting, and data manipulation) Strong numerical and analytical ability Excellent communication and negotiation skills High level of accuracy and attention to detail Ability to work independently and manage multiple accounts Knowledge of property management systems (e.g., MRI, Yardi, Qube, TRAMPS, or similar) desirable Qualifications AAT or equivalent accounting qualification (desirable) GCSE/Equivalent in Maths and English Personal Attributes Organised and methodical approach Professional and confident communicator Results-driven with a proactive mindset Ability to meet deadlines in a fast-paced environment Benefits hybrid working 2 days from home 25 days holiday stats scheme to buy up to 5 extra days pension scheme season ticket loan