Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co‑Ordinate to join their team in the Teesside area on a full‑time basis.
Our client is a highly successful national developer, widely recognised for delivering high‑quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward‑thinking team where your contribution will be valued.
This role offers a fantastic platform for career development within a fast‑paced commercial environment, providing exposure across multiple projects and supporting specialist teams.
As a Customer Care Co‑Ordinate, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.
What You’ll Be Doing:
* Demonstrating role model customer behaviour at all times
* Acting as an inspiring role model in the delivery of excellent customer service
* Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
* Managing complaints, social media contacts and third‑party claims appropriately to minimise reputational risk
* Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
* Ensuring customers are kept fully informed of progress throughout the resolution process
* Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
* Maintaining accurate, high‑quality records of all customer interactions
* Building strong working relationships with internal teams to support effective issue resolution
* Liaising with subcontractors and suppliers to ensure customer commitments are met
* Providing feedback to support continuous improvement of service delivery
* Taking responsibility for personal development and continuously improving customer engagement skills
* Identifying more efficient or cost‑effective ways of working
* Maintaining knowledge of house types, specifications, products and new home technologies
What We’re Looking For:
* Previous experience working in a fast‑paced Customer Service environment
* Strong interpersonal and relationship‑building skills
* Proven ability to work collaboratively and independently
* Ability to prioritise workload and take initiative to resolve problems
* Calm, resilient and measured approach in challenging situations
* Experience within the housebuilding industry
Role Details & Benefits:
* Permanent position
* Excellent retail discounts
* Company‑funded life insurance
* Private healthcare
* Contributory pension scheme
* Discounted house purchase scheme
* Car leasing scheme and share plans
* Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
* Industry‑leading professional training and development
* Opportunities for long‑term career growth within a supportive and inclusive culture
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