Our client is a well-established and successful company seeking an experienced Field Service Engineer to provide onsite customer support for heavy plant machinery within the region. The primary focus is maintaining machinery in peak condition through scheduled maintenance, repairs, and inspections.
* Experience servicing a wide range of heavy tracked plant machines
* Solid mechanical aptitude
* Ability to investigate and diagnose technical problems, including climbing on and underneath heavy plant machinery
* Comfort with heavy lifting
* Ability to work effectively independently
* Proficiency with MS Office
* Strong interpersonal, customer, and commercial awareness
* Ability to work without supervision
Salary and benefits:
* Company van provided
* Salary: £15.00 - £19.00 per hour + overtime at time and a half
* Door-to-door pay under certain circumstances
* Positive feedback incentive: 5 pieces of positive feedback earn a £25 Amazon voucher
* Annual employee nominations with prizes: £1000 for first, £500 for second, £250 for third
* Hours: 40 hours/week
Key responsibilities:
* Investigate, diagnose, and resolve customer-reported technical issues
* Service various machines on and off-site
* Work independently to troubleshoot and resolve problems
* Complete job cards promptly and accurately
* Maintain timely paperwork and timesheets
* Request parts efficiently
* Build and maintain good relationships with customers
* Supervise apprentices when required, ensuring high-quality work and safety
* Ensure compliance with safety procedures during repairs and inspections
* Maintain safety and legality of tools and equipment
* Present a professional image at all times
* Prioritize health and safety of self, colleagues, and customers in line with company policies
This role is suitable for candidates with prior experience in roles such as Hydraulics Engineer, Field Service Technician, Forklift Truck Technician, HGV Technician, Mechanical Fitter, Plant Fitter, JCB Technician, External Service Engineer, Mobile Service Technician, or similar.
#J-18808-Ljbffr