A global company in the BPO sector is hiring for a Head of Quality Assurance to lead the QA strategy for its Financial Services Outsourcing division. This role involves developing the Quality Management Framework, ensuring compliance with FCA standards, and leading a high-performing QA team across multiple locations. The ideal candidate will have proven leadership experience in Quality Assurance with a strong understanding of regulatory frameworks, data-driven insights, and a passion for operational excellence. #J-18808-Ljbffr