Apply today to work as a Customer Service Advisor for our client's leading logistics company. Staffline is recruiting for Customer Service Advisors in Trafford Park, Manchester. Temporary to permanent opportunity! The rate of pay is £24,458.00 per year. This is a full-time role, the shifts are rolling 7am to 3pm, 8am to 4pm, 9am to 5pm,10am to 6pm and 11am to 7pm, you will be expected to be able to work ALL of the shifts and cannot be allocated just one specific shift pattern, so flexibility is essential. Applicants must have their own transport as the site will be relocating to a new depot on Stakehill Industrial Estate at the end of 2025. Your Time at Work As a Customer Service Advisor your duties include: - To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's. - Log information on calls received and maintain detailed and accurate records. - Investigate all queries received and respond within agreed SLA's. - Responding to all driver queries around service delivery. - Processing orders where required, ensuring a high level of attention to detail is maintained. Our Perfect Worker Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner. You must have a minimum of 6 months customer service exp...