We're Hiring: 24/7 NOC Shift Lead
Belfast (Newtonabbey) | Permanent
We're expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This is a newly created role offering real responsibility, visibility, and long-term growth.
If you're a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step.
What you'll be doing
As the on-shift lead, you'll ensure smooth service delivery, strong SLA performance, and effective incident management:
* Lead and coordinate NOC engineers during your shift
* Allocate work and ensure tasks are handled by the appropriate teams
* Coordinate and manage major incidents and escalations
* Monitor service quality, SLAs, and operational performance
* Act as the primary point of contact during incidents
* Provide guidance and operational support to engineers
* Manage clear handovers between shifts
* Oversee team members based across multiple locations
What we're looking for
* 2+ years' experience managing people in an operational or service environment
* Solid understanding of NOC or service delivery operations
* Proven ability to coordinate incidents under pressure
* Strong communication and stakeholder management skills
* Comfortable working a rolling 24/7 shift pattern
* Eligible for Security Clearance (SC minimum)
* Networking knowledge is advantageous but not essential
* Training budget available for suitable candidates
Shift Pattern
* 4 on / 4 off rotation
* 7am–7pm (days) → 7pm–7am (nights)
Why apply?
* Join a new and growing command centre
* Leadership-focused role without being a technical escalation point
* Competitive salary with 15% shift allowance
* Structured support, training, and development opportunities
* Work in a critical, high-impact operational environment
Interview Process
* Stage 1: Microsoft Teams
* Stage 2: Face-to-face interview
Apply now to take the next step in your NOC leadership career.