Job Description
Santander Consumer Finance is looking for a Contentious Regulatory & L2 Complaints Oversight Manager to join the Compliance and Regulation Team when you will be supporting and reporting to the Head of Function.
In this role you will provide advice on contentious regulatory matters including where remediation is required from a second line perspective, to ensure compliance with legal and regulatory responsibilities and in particular evidencing Think Customer.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office
Responsibilities will include:
1. To manage contentious regulatory matters and develop, implement and sustain second line oversight on complaints handling and management
2. To support the head of function perform oversight on contentious regulatory and complaints management matters and to lead the function to deliver this
3. Act as a point of contact for the business on second line contentious legal and regulatory matters and advice
4. Lead and manage the team of paralegals to respond to claims and disputes involving SCUK
5. Provide legal/regulatory advice on events and incidents for emerging and crystalised risks
6. Have a ‘Think Customer’ mindset in the implementation of any responses to issues and ...