Soft Services FM CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators. Key skills • Leadership • Coordination • Communication • Time management • Team management • Project management Role Summary: • Work with management to ensure training plans are in place and implemented • Leading, coaching, developing and mentoring to on site cleaning and portering teams • Maintain the image, appearance and professional standing of CBRE GWS technical team at all times • Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours. • Act as point of contact for all soft service delivery • Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews • Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor • Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. • Updating and managing of elogbooks for soft services records • Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card • Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed. • Safe System of Work system to be followed, understood and implemented for each of your team members in their day to day activities • Lead in shift training by scenarios and lessons learnt; knowledge from O&M's on site drawings. Operate critical plant where authorised • Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors • Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required • Adherence to CBRE GWS business processes and procedures with correct financial approvals. • Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE) • Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements • Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising • Comply with QHSE requirements as outlined within the SLA • Report all accidents, occupational illnesses and emergencies in relevant books / documentation • Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards • Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements • Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns • Co-ordinate site waste and recycling arrangements • Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times • Act as deputy in the absence of line management • Provide and arrange cover for the operational team as defined by line management • Other activities and responsibilities may be individually defined