About the Role
The Scheduling Coordinator plays a crucial role by coordinating engineer schedules, managing resources, maintaining accurate documentation, and ensuring high levels of communication with clients and internal teams.
You will help facilitate the smooth delivery of engineering activities, track KPIs, support billing processes, and contribute to the overall performance of the service function.
The ideal candidate will have strong scheduling experience within the engineering or manufacturing industry.
Key Responsibilities
Scheduling & Coordination
Provide administrative and scheduling support, ensuring delivery against internal service standards and targets.
Maintain and update the engineering resource planner weekly, ensuring accurate progress tracking and resource availability.
Lead forward planning of engineering resources to meet response times, SLAs, and internal KPIs.
Schedule and manage engineers' holidays to maintain service coverage.
Coordinate, schedule, and re-schedule engineer tasks, ensuring completion within agreed timeframes.
Ensure engineers receive all required documentation and information for efficient and compliant work.
Review orders and contract T&Cs to confirm services are achievable within resource and scheduling constraints.
Commercial & Performance Support
Prepare and issue quotations for remedial works, minor works, critical spares, and upgrade recommendations from engineer visits.
Monitor and report on customer satisfaction metrics and service KPIs, including response times and reporting performance.
Support additional duties as required to meet business needs.
Personal Attributes
Positive, motivated attitude with a strong sense of teamwork.
Exceptional organisational skills, able to manage multiple priorities and resources.
Strong decision‑making capability under pressure.
Excellent communication skills, both written and verbal.
Proactive problem solver, especially in scheduling and resource allocation.
High attention to detail, ensuring accuracy and compliance in documentation.
Customer‑focused, able to build strong relationships and manage expectations.
Effective multitasker with strong analytical thinking.
Experience & Qualifications
Experience using collaboration tools such as Teams, email, SharePoint, Google Workspace.
Strong Microsoft Office skills (Excel, Word, Outlook).
Background in scheduling, resource coordination, or project administration.
Experience liaising with clients, contractors, and cross‑functional teams.
Understanding of engineering workflows, commissioning processes, or maintenance activities.
Tech Savy would be advantages
Industry experience in engineering or manufacturing is essential.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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