Responsibilities
* Recruiting and training the best people for the team, ensuring they have the capability to deliver above and beyond in their role by developing operational and leadership skills.
* Coaching the team to be passionate and knowledgeable about the products in the store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.
* Leading the team in driving trade activity, using expertise and knowledge to grow sales and maximise profit.
* Building managers’ knowledge to deliver and sustain the Store Change Plan and resourced planned activities, ensuring hours are worked when and where they most benefit customers, and identifying and resolving root‑cause issues with sustainable solutions and continual reviews.
* Prioritising the safety of colleagues, ensuring the store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
* Communicating effectively, sharing knowledge, experience and best practices, working collaboratively with the team to deliver results.
* Being natural and welcoming with customers, putting them at the heart of everything, listening and understanding others to build strong relationships with colleagues and customers.
* Using energy and resilience to keep momentum in challenging environments, owning decision‑making for the store and acting quickly based on what is right for customers and colleagues.
* Having energy and drive to deliver beyond expectation, doing the right thing whether everything is going well or times are tough, and consistently being at one's best to inspire confidence in those around.
* Staying aware of competitors’ activities and always looking for ways to build and deliver new initiatives that improve the store for customers.
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