Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post for someone motivated and passionate about improving public services. The role will support the Service Performance Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. The role will build the evidence base and consistent standards that underpin our approach to service performance.
The role will initially involve:
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assisting services to complete maturity assessments and track transformation progress.
You will be comfortable analysing data and insight, liaising with service leads and senior leaders across the EA and Defra, and translating complex findings into clear recommendations. The role best suits someone who is adaptable, curious, and motivated to improve how the EA measures and improves the services it delivers.
If you lack substantial experience in service performance measurement but are strong in analysis, insight, business change or transformation, please consider applying.
The team
You will join a small team in the Strategy, Transformation and Assurance Directorate, building a consistent, evidence-based approach to understanding and improving services. The team is developing the Environment Agency’s Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement. The team sets metrics, supports assessments, produces dashboards, aligns service roadmaps, shares tools and frameworks, and advises on transformation and investment.
Experience/skills Required
We are seeking candidates with the following set of skills and experience:
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Note: If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. We are fully committed to a diverse and inclusive workforce and welcome flexible working patterns, including job share. Please include any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment.
Equality and procurement: The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and uses Central Government frameworks and contracts for external recruitment. For this reason, we are unable to engage with the market directly through post, email or phone calls. If you wish to become a support supplier on a framework or contract, visit the Crown Commercial Service supplier information page for more details.
Artificial intelligence: AI can be a useful tool, but all examples must be truthful and sourced from your own experience. Plagiarism or presenting AI-generated ideas as your own may lead to withdrawal of the application. The Environment Agency aligns with Civil Service guidance on the use of AI.
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