Customer Services Library and Information Advisor
Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council
Customer Services Library and Information Advisor
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Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council
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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
This role will be closed 14/08/2025.
Are you passionate about making a real difference in people’s lives?
We’re looking for full time customer service, library, and information advisors to deliver solutions-led service to residents, businesses, and visitors who visit our customer access points across the area.
About The Role
* People visit the council offices for many different reasonsyour main job is to support them with warmth and enthusiasm, whether they’re just looking for a book or need help solving a problem
* Helping customers make the most of what our libraries offer, by showing them how to use in-person and online services, and answering questions using the library computer system when needed
* Answering simple questions about council services, like how to get a bus pass, blue badge, or residents discovery card
* Directing people with more complicated questions to the right department, and passing on any relevant details if needed
About You
* Someone who’s worked in a busy environment dealing directly with the public
* A confident speaker and listener who can stay calm and kind in difficult situations
* Excited to be involved in community events and activities
* Comfortable with digital tools and technology
* Someone who truly wants to help others and make a positive impact
Where will you be working?
We’re looking for someone who’s flexible and mobile ready to support all our front facing access points, including Bath Housing Welfare and Advice Services, Bath Central Library, Keynsham Library, Midsomer Norton Library, the Mobile Library, and outreach events.
Why join us?
About
You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values:
Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.
If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.
Apply now and help shape the future of services in Bath & North East Somerset!
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Timothy Whyte, Operational Team Leader, on or call +441225477132.
Interview date: TBC
* Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
Please note that this role is subject to a Basic DBS Check.
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Entry level
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Information Technology
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