Overview
Join to apply for the Customer Account Manager role at TieTalent.
Offering Circa £24,000 basic salary plus realistic OTE £30,000 and great benefits. The client is an established manufacturing facility based in the Harrogate area and is recruiting to join their customer service team.
Responsibilities
* Account manage a variety of customers by phone, email and post.
* Provide a consultative approach, build rapport and maximise account potential by understanding the customer’s business and short- and long-term requirements.
* Discuss and provide information relating to products and services in a professional and structured manner – product training provided.
* Promptly follow up on warm leads through the website and CRM, answer questions, provide product information and forward sales quotations on request.
* For high-revenue customers, arrange for a Territory Manager to attend for in-depth discussions, product demonstrations and trial options.
* Represent the client at exhibitions, trade events and client events as required.
* Keep client information up to date and accurate in the CRM system.
* Provide feedback to Management on won or lost opportunities.
Qualifications / Experience
* Experience gained in B2B sales, customer service or account management is ideal.
* Strong communication skills with the ability to build rapport and understand customer requirements.
* Enthusiastic and confident liaising with customers via telephone and email.
* Team oriented with the ability to work on your own initiative.
The position is full-time, permanent and site-based in Harrogate. This vacancy is being advertised by Technical Prospects Ltd, whose services are those of an Employment Agency.
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