What’s in it for you? Competitive pay | Opportunity to work on exciting customer-focused projects | Flexible working hours with the possibility of weekend shifts | Full training provided on cyber security | A dynamic team environment and the chance to build new skills Must Have’s • Excellent communication skills with a strong telephone manner • High level of literacy and numeracy • Previous customer service experience (desirable) • IT literacy with working knowledge of Microsoft Office 365 (Teams, Outlook) • A smartphone (Android 8.0+ or iOS 15+) for authenticator apps sign-in • Availability to work between 7am-7pm, Monday to Friday, with some weekend work required • Ability to work in Cheltenham and/or remotely based on project needs Nice to have’s • Experience in a customer service role • Familiarity with cyber security principles (training will be provided) • Prior experience working in a fast-paced environment So what will you be doing? • Delivering excellent customer experience across phone and digital platforms • Resolving issues and answering inquiries in a timely manner • Handling customer interactions with professionalism and attention to detail • Managing customer service queues and ensuring all calls are cleared • Full-time role (35 hours/week), but some flexibility for reduced hours based on business needs Help...