Lead Co-ordinator – Homecare (South Manchester)
Salary: £35,000
Working hours: 37.5 hours per week
Contract: Full-time, permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK's largest employee-owned provider of social care. We're a social enterprise committed to making a lasting difference in our communities.
We're values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role is about making sure people receive the right care, at the right time, from the right colleagues - through excellent planning, calm problem-solving and consistent communication.
As Lead Coordinator, you will lead a team of Care Coordinators to ensure care is planned, scheduled and permanently allocated wherever possible. You'll create stable, efficient rotas that support care continuity for clients and provide consistent work for colleagues.
You'll ensure care delivery information is recorded accurately in our care/ECM system, so council uploads, reporting, invoicing and colleague pay are correct. Working with the coordination team, you'll complete daily checks and use ECM insight to strengthen quality assurance and compliance.
What You'll Be Doing
Team Leadership & Support
* Lead, supervise and develop the Care Coordination team, setting clear standards and supporting consistent ways of working.
* Ensure coordination activity is calm, responsive and professional - especially when plans change at short notice.
* Build a positive team culture where colleagues take ownership, communicate well and follow through.
Planning, Scheduling & Continuity
* Plan and schedule care effectively, ensuring permanent allocation and continuity wherever possible.
* Build efficient rotas/runs that balance quality, travel time and stability for clients and care colleagues.
* Ensure changes are updated quickly and accurately so everyone affected is kept informed.
Brokerage
* Ensure the team responds to brokerage requests, new packages and package changes within contract timescales.
* Maintain a clear record of actions and responses to evidence responsiveness and provide assurance.
* Escalate capacity constraints early and support solutions that prevent missed opportunities or service impact.
Communication & Responsiveness
* Ensure timely, respectful communication with clients and care colleagues when schedules change (including delays and unavoidable changes).
* Support the team to handle sensitive conversations well, maintaining trust and reassurance.
* Ensure queries and issues are responded to quickly, with good internal communication and clear next steps.
Data Quality, ECM and Service Assurance (Daily Checks)
* Lead daily checks with Coordinators to ensure care delivery is recorded accurately in the care/ECM system.
* Ensure the service has reliable data for council uploads, reporting, invoicing and payroll accuracy.
* Use service insight to identify recurring issues (e.g., continuity gaps, avoidable changes, communication failures) and drive practical improvements.
Safety, Prioritisation & Escalation
* Coordinate responses to unplanned absences and emergencies to ensure essential calls are covered and no one is left without required care.
* Maintain oversight of client priorities (e.g., RAG ratings) so urgent needs are escalated and managed appropriately.
* Gather and log feedback and issues so the wider service has a full picture and can act quickly and safely.
About You
You're organised, calm under pressure, and great with people. You'll likely have:
* Experience coordinating rotas/scheduling in homecare, health/social care or another fast-paced service environment.
* Confidence leading and supporting a team, with a consistent and supportive approach.
* Strong attention to detail and comfort using systems and data to improve service delivery.
* Excellent communication skills — you can reassure clients, support colleagues and handle sensitive updates well.
* A practical mindset: you spot problems early and make improvements that stick.
What We Offer
* Annual leave: 33 days (inclusive of bank holidays)
* Employee Assistance Programme (EAP)
* Development: training, qualifications and progression pathways
* Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
* A values-led, employee-owned culture where your voice matters
Next Steps
If you're ready to lead a coordination team and improve continuity, communication and service reliability for clients and colleagues across South Manchester — we'd love to hear from you.