Job Description
Job Purpose and Summary: Canon UK is seeking a Workspace Field Service Engineer to join the Southern team, primarily working in North, East, and North West London postcodes. Candidates should ideally reside in or near these postcodes to meet service level agreements. This role offers a great opportunity for engineers aiming to develop their careers in a dynamic and challenging environment. Responsibilities include installing, servicing, and repairing Canon Office Printers and Finishing products to high standards.
The role emphasizes adherence to call procedures, maintaining quality, achieving a high first-time fix rate, and ensuring customer satisfaction and retention through exceptional service.
What we offer: Canon provides support and encouragement for professional growth, investing in your development. You will work with leaders who promote exploration and a team that shares knowledge openly. Benefits include:
* Competitive salary, benchmarked and reviewed annually
* Continuous learning and development resources
* Work-life balance with at least 25 days holiday, holiday purchase options, and flexible working
* Support for diversity and inclusion
* Health & Wellbeing benefits, including private healthcare, Employee Assistance Programme, mental health support, and gym discounts
* Employee discounts, pension, awards, discount cards, Cycle to Work scheme, season ticket loans, and charity days
What we ask: We seek collaborative, innovative problem-solvers who see the world through the customer's eyes. The ideal candidate will:
* Achieve high first-time fix rates with minimal recalls
* Meet all post-sale service requirements
* Provide technical escalation support when needed
* Accurately record all activities per company guidelines
* Manage car-stock inventory effectively
* Provide product instruction and training to customers
* Seek authorization for chargeable work
* Contribute to improving maintenance and repair practices
* Support team development and service performance
Candidate requirements:
* High technical aptitude with fault-finding skills
* Electrical and mechanical maintenance skills
* Customer-focused with strong organizational skills
* IT proficiency
* Self-motivated with good communication skills
* Calm under pressure, able to prioritize effectively
* Understanding of health and safety guidelines
* Full UK driving license
Location: Field-based, within inner London postcodes. Salary up to £27,462, plus a generous walking allowance depending on experience. No agencies please.
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