Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights. Your impact As a Splunk Technical Account Manager, you will directly impact the adoption and optimization of the Splunk platform for our most critical customers to help them achieve their strategic business objectives. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. By cultivating deep relationships and resolving complex challenges, you will ensure customer health and maximize their return on investment. Success in this role means empowering businesses to build resilient operations using groundbreaking technologies while uncovering opportunities for mutual growth and expansion.
What you will do
* Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
* Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
* Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
* Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
* Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
* Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
* Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
* Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
* Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
* Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.
Qualifications
* 5+ years of experience administering and using the Splunk platform.
* 3+ years of experience in Splunk implementation, build, and architecture.
* 2+ years of experience working specifically with Splunk Cloud.
* 1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
* Experience executing 1 or more enterprise Cloud Migration projects.
* Splunk Core Certified Consultant accreditation.
* Familiarity with the broader suite of Splunk-related products and integrations.
* Advanced knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
* Strong proficiency in Splunk Processing Language (SPL).
* Demonstrated ability in technical consulting or big-data analytics.
* Thorough understanding of Splunk Deployment Methodology and Implementation.
* Excellent communication skills with the ability to translate complex technical concepts to diverse, non-technical audiences.
* Strong problem-solving skills and a proactive, collaborative approach to navigating customer challenges.
* Willingness to undergo appropriate security background checks (e.g., UK SC clearance).
Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
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