JOB TITLE - Senior Business Development Manager
DEPARTMENT - Sales
REPORTS TO - Sales Director
JOB PURPOSE
To Develop and grow new business opportunities for Non-KAM accounts with volumes between 500 to 1000 containers per year (B Customers). Manage and develop a portfolio of existing customer within the business with face-to-face meeting to build relationships and opportunities with an active sales pipeline through the company CRM system Salesforce to ensure continued growth within the BWS sector and company cluster. Meet set monthly GM targets ensuring growth and new opportunities are being maintained. Delivering customer service excellence and satisfaction, acting as an extension of the customer within Hillebrand-Gori, ensuring that the customer requirements are clear and supported with agreed SOP’s. Continually review your pipeline and update these opportunities through the sales process. Manage and support the inside sales team, ensuring customer portfolio of C&D account, sales leads and quotes are being maintain and responded to customer requests in a timely manner with set KPI’s and updated within Salesforce. Review and report on monthly GM targets and KPI’s to ensure productivity is being maintained with the Team.
GENERAL RESPONSIBILITIES
* Act as the key interface between the client, all relevant products and departments including HR, Finance and IT, as well as communicating with overseas locations.
* Proactively assess and validate the client’s needs on an ongoing basis, deliver continuous improvement plan and value-added solutions.
* Promote JSV with Operations and product support
* Build strong relationships with customers
* Co-ordinate and drive internal alignment to meet customer performance objectives and expectations
* Maintains high client satisfaction ratings
* Manage inside sales team to ensure customer portfolio, KPI and GM targets are being met and maintained
* Assigned customer portfolio maintained and new business growth plan, targets met.
* Personal and Team KPI targets are reviewed on a monthly basis
* Monthly one to one with Sales director
* MBR / QBR creation including presenting KPI stats for assign customers.
* Provide regular updates to Sales Director and the business sponsor and wider business
* To create, manage and achieve a client by client budget, including revenue and GP growth plans
* To ensure that agreed rates exist and are updated for all business through Salesforce and the commercial team.
* Look for win-win solutions with your clients
* Support of Finance/Accounting department in case of unsettled invoice
ADDITIONAL RESPONSIBILITIES
* In addition to this you are required to carry out any other duties as reasonably requested by your Manager
MANAGERIAL RESPONSIBILITIES
* Inside sales team, customer portfolio and Indirectly the customer service teams and senior management
* Take reasonable care of your own and your teams Health & Safety in the workplace
* Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk
* Leading Inside Sales team
KEY CONTACTS
* Inside Sales team, Senior Management, Product, Customer Service Teams, Finance, Overseas relationships
PERFORMANCE INDICATORS
* As discussed with your line Manager
COMPETENCIES FOR THE ROLE
PERSONAL SKILLS
* A self-starter
* Sales development and relationship management
* Able to work successfully on own, but also as part of a team
* Superb communicator and networker
* Ability to maintain long term professional relationships
COMPUTER SKILLS
* Good use of computer skills including excel, PowerPoint etc
EDUCATION/QUALIFICATIONS
* Good standard of written and spoken English
PROFESSIONAL EXPERIENCE / SKILLS
* Experience of sales and sales team management
* Excellent relationship building skills
* Identifying new growth opportunities
* Ability to demonstrate win-win scenarios
* Ability to prioritize, organize and manage time efficiently is essential
* Good presentation skills
* Ability to formulate plans from complex data or scenarios
* Industry experience from a “client” perspective
* Minimum 5 years direct selling experience
DATE LAST UPDATED
* 09.23