German Customer Service Advisor - Hybrid - London, London
Client: Cactus Search
Location: London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: d4c95dfb0087
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
German Speaking Customer Service Advisor - Central London - Hybrid working - Contact Centre & Live Chat Experience (ESSENTIAL)
£33k plus 5% bonus - No sales, purely service
Responsibilities:
* Provide first line response and be the point of contact for all customer queries
* Own and drive resolution over the Phone, via Email, and Chat with internal and external customers. Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly)
* Analyze contact drivers to fully understand customer needs
* Achieve top quality Customer Satisfaction/Quality scores
* Update all system notes at the end of customer interactions, ensuring they meet department standards
* Adhere to the Complaints management process, and adopt a proactive approach to problem solving to prevent escalations
* Review FAQs regularly and update when necessary
* Provide translations and update standard responses
* Demonstrate role model behaviors by engaging and supporting colleagues to create a respectful and positive working environment
* Maintain a professional manner in all interactions with internal and external customers
* Ensure compliance with all applicable regulations, including GDPR guidelines
* Assist line manager with additional tasks as requested
Language Capability:
* Strong written communication skills in English to understand and respond to customer issues
* Strong written communication skills in both English and German to understand and respond to customer issues
Skills and Abilities:
* Proficient in all Microsoft Office packages
* Organized with a high sense of priority
* Good numeracy, accuracy, and attention to detail
* Strong work ethic, able to work independently and as part of a team
* Passionate about our brand and customer service
* Excellent interpersonal skills with the ability to build and maintain strong relationships
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