Overview
Join to apply for the Customer Advisor - Magherafelt role at Bank of Ireland.
Please note location of this branch is Magherafelt.
In This Role, You Will
* Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
* Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
* Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
* Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
* Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.
What Will Make You Stand Out
* Previous customer service experience demonstrating a high standard of service in every customer interaction.
* Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
* Passion and dedication to identify sales leads and referrals.
* Excellent communication skills with the ability to work effectively as part of a team.
* Ability to maintain high levels of accuracy whilst working to tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More About The Team
Bank of Ireland is undergoing transformation and growth, adapting to customer needs in a constantly evolving digital world. Our branches are complemented by online, mobile and phone banking services, and our people are the key to our success. We want you to join our front line branch banking team.
Why Work With Us
The Bank of Ireland culture prioritises work-life balance, with 24 days annual leave and pension contributions. We offer family-friendly policies including 6 months paid maternity leave, a fertility and surrogacy policy, and working parent and carer supports. Health and wellbeing are important to us with health insurance contributions, employee assistance program, and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow your career.
Key Competencies
* Customer Focused - Self
* Better together - Self
* Be Decisive - Self
* Take Ownership - Self
* Manage Risk - Self
We’re committed to an inclusive and diverse workplace and provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please contact our recruitment team.
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