The Contract Manager role is a new role embedding a new contract into Biggleswade. The individual will work with the customer to meet SLA’s and to deliver ambitious commercials. They will also work closely with the operations team and finance manager to support EBITDA. The CM will support and develop a new team and integrate within the site.
Key Responsibilities but not limited too:
* Deliver employee engagement amongst the workforce and develop action plans accordingly in conjunction with the Site Manager
* Monitor compliance to Noatum Policies & Procedures, cascading new policies as launched, to all
* Develop strong working relationship with colleagues through open forums and engagement meetings
* Deliver all forms of communication incl briefs, management meetings, visual aids and performance boards 5.
* Deliver continuous performance management of the operational team, through 121 meetings & performance reviews
* Develop a close working relationship with the Client’s operational team, delivering customer expectations in line with costs, service levels, measured by internal reporting and customer feedback.
* Deliver H&S standards so accidents ratings are at targets levels or below, collaborate with Health and Safety Manager on all aspects of compliance management and reporting
* Manage the deployment of labour, ensuring all operational deadlines are met and within costs
* Develop a close working relationship with the Site Management team ensuring the teams contribution to overall network efficiencies. Measured by daily/weekly / monthly site team meetings
* Responsible for effectively escalating, operational issues which may constitute a failure on the part of The Company to meet its contractual or other obligations, to the Contracts General Manager in a timely and professional manner
* Deliver continuous improvement methodologies into the operation as agreed with the CGM, these must include as a minimum 5s workplace standards.
Required Skills and Qualifications:
* Resilient and strives to achieve the best results through determination, energy, and commitment
* In depth knowledge of the freight Industry and pricing
* CargoWise experience – Essential
* WebCargo experience – Preferred
* Dangerous Goods experience – Preferred
* A strong desire to win business
* Good time management skills
* Ability to work under pressure
* Strong numerical skills