Job Description: Network Engineer Location: Dudley Salary: up to 65k doe Benefits: 25 days BHs Company pension Bonus scheme The Network Engineer is responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining our Networks including Circuits, Identity Services Engine, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping. This position reports to the EMEA IT Manager. It involves additional support requirements such as 24 hour on-call coverage for support issues. Although travel is usually planned, issues can arise which could warrant immediate travel to one or more remote locations. Job Responsibilities & Requirements · Serve as our global network teams primary ISE administrator. · Install and maintain data centre hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing · Monitor, troubleshoot, and maintain the Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure. · Develop, deploy, and test network disaster recovery plans · Provide superb technical system and user support by responding to calls, email, and other requests for technical support · Develop and document Best Practices on related technical matters including network diagrams and documentation · Increase First Contact Resolution Rate and increase Knowledgebase utilization · Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow. SKILLS & ABILITIES · Strong experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless. · ISE administration experience is required. · Experience of direct or indirect problem determination and resolution. · Experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired. Other Requirements: Must be self-motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred