This job advert outlines two Personal Wellbeing Coach roles within the St Giles Trust and Wise Group partnership, supporting probation resettlement reforms in South Wales. The
Responsible to:
Personal Wellbeing Manager
Responsible for:
Delivery of Personal Wellbeing services to referrals made by Wales Probation Service
Hours:
Full Time, 35 hours per week
1 Personal Wellbeing FTE Coach - Fixed Term until 28/02/2027
1 Personal Wellbeing FTE Coach - Maternity Cover - 6 months but possible extension
Grade:
Band 2
Location:
South Wales and Swansea
Holiday:
30 days + bank and statutory holidays (pro-rated if part time)
Salary:
£24,000 per annum
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.
Application Deadline:
Monday, 15th September 2025 at 9.00am
Interview date: Monday 22nd September 2025
Please note this role requires Enhanced Adult Workforce DBS Check with HMPPS Vetting.
Vetting process will be in accordance with Cabinet Office Baseline Personnel Security Standards (BPSS) and will include Enhanced DBS check. The contract also requires clearance through HMPPS vetting which can take a few weeks to progress.
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice. Every day we support our customers into jobs, work to lift people out of fuel poverty, and help people coming out of prison to build a better future. Our work is varied and underlying everything we do is a passion and commitment for social justice and a fairer society for all.
St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).
You will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of personal wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following:
* Support around families and other significant relationships
* Support to reduce social isolation and improve decision-making/lifestyle choices
* Support with emotional wellbeing
* Provide through the gates support for those leaving prison.
You will be part of a comprehensive name of the team/function service delivering across St Giles Trust that is mindful of, and promotes our Vision, Mission, Values, and strategic aims.
We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with.
(1) Key Deliverables
* Provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.
* Undertake assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved.
* Create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users.
* Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required.
* Work with service users flexibly, meeting and undertaking interventions in a range of prescribed locations across a wide geographical area.
* Develop and maintain positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users.
* Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards.
* Using agreed CRM databases, record all activity relating to caseload ensuring all information is recorded within agreed deadlines.
* Provide updates and reports where required using a range of formats.
* Support our out-of-hours service either through weekday telephone helpline (5pm-8pm) and/or occasional Saturday drop-in sessions.
* Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events.
* Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.
(2) Person specification
When completing your application form please address the points marked with (A) set out below.
Experience
State the key experiences in bullet point required to do the role
* Experience of working within male adults in the criminal justice system whether in the community or in prisons (A)
* Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A)
* Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.
Qualifications
* L3 in Advice and Guidance or equivalent
Knowledge
* Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines (A)
* An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services (A).
* Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.
Skills & Abilities
* Ability to assess clients' needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching (A).
* An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support (A)
* Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them.
* Excellent verbal and written communication skills to ensure effective reporting and customer service.
* Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom)
* Effective interpersonal and relationship building skills including ability to develop strong professional working relationships (A)
* Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.
* Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places.
* Ability to be a flexible and co-operative member of a team
* Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team. (A)
Attitude
* Pro-active and able to work under their own initiative. (A)
* Commitment to consultative & collaborative ways of working.
* Commitment to and understanding of safeguarding and professional boundaries (A)
* Respect for the values and ethos of St Giles Trust.
* Personal and professional integrity
* Positive attitude towards staff and our Peers
* Emotionally Resilient(A)
* Drive, enthusiasm and determination to lead the team and strategy in order to deliver targets. (A)
* Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect.
* Awareness of and commitment to working in line with the Trust's environmental and Sustainable Procurement policies and with environmental best practice generally.
* Welsh Speaker desirable
(3) About Us
In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Ready to Apply?
1. Click HERE to download the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is Monday, 15th September 2025 at 9.00am.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.