An opportunity has become available within our busy reception in Lindisfarne Health Berwick to join us as a Patient Care Coordinator.
We are looking for someone with experience who can join our team with excellent interpersonal, customer service and organisational skills who enjoys working in a fast paced environment.
Working 26.25 hours per week, alternate weeks 8am - 1pm / 1pm-6.30pm Monday to Friday.
Main duties of the job
Regular duties in this role will be dealing with telephone, faceto face and electronic enquiries, booking and/or amending patient appointmentsand home visits, contacting patients to provide information from the clinicalteam and assisting patients to access our services and those available in thewider community.
This role is ideal for someone who is highly organised and an effectivecommunicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality.
IT skills are essential, You will also process prescription requests andprovide a full administrative service.
Previous reception and/or customer service skills and knowledge of SystemOne are desirable, but full training will be given.
About us
Lindisfarne Health t/a Well Close Medical Group have a patient list size of approx 9,500 patients.
We are due to re-locate into the New Hospital in Berwick-upon-Tweed by the end of 2025 so this is an exciting opportunity to join our team prior to the big move.
Job responsibilities
JobResponsibilities
RECEPTION
Receivingpatients, consulting with members of practice team
Processingpersonal and telephone requests for appointments, telephone consultations andensuring callers are directed to the appropriate healthcare professional
Handout andreceive new patient registration forms.
Taking messagesand passing on information
Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
Ensure that system is operational at thebeginning of each day and handing over to next shift team and that theanswer phone operational at the end of each day.
GENERAL ADMINISTRATION
Openingup/locking up of practice premises and maintaining security in accordance withpractice protocols
Processing anddistributing incoming and outgoing mail
Filing andretrieving paperwork
Computer data entry/data allocation andcollation; processing and recording information in accordance withpractice procedures
Providing clerical assistance to practice staffas required, including word/data processing, filing, photocopying, andscanning
Keeping the reception area, notice boards,leaflet etc. tidy and presentable
Cover sickness/annual leave and work reasonableovertime when required, including some weekends.
Perform any other relevant and reasonable dutiesthat may be requested by the lead receptionist,practice manager or partners.
Undertake statutory and mandatory training asrequired.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recallsensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and reportany problems or variations required.
Deal with homevisit requests, carefully noting all details
Arrange transportto hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Ensure correspondence,reports, results, etc., are filed in correct record.
Processing repeatprescriptions in accordance with practice guidelines
Handing completedrepeat prescriptions to patient and checking names and address.
Other JobResponsibilities
CONFIDENTIALITY
Maintain confidentiality of information, acting within the terms ofthe Data Protection Act and Caldicott guidance on patient confidentiality atall times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcareworkers or the business of the practice may only be divulged to authorisedpersons in accordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
The post-holder will managetheir own and others health & safety and infection control as defined inthe Practices Health & Safety Policy, the Practice Health & SafetyManual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health& safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazardsimmediately
Keeping work and general areasclean and tidy, and using appropriate infection control procedures to keep workareas hygienic and safe from contamination.
Undertaking periodic infection control training (minimum annually)
Awareness and compliance withnational standards of infection control, hygiene, regulatory / contractual /professional requirements, and good practice guidelines.
Correct personal use ofPersonal Protective Equipment (PPE) and ensuring correct use of PPE by others,advising on appropriate circumstances for use by clinicians, staff andpatients.
Reporting incidents using theorganisations Incident Reporting System
Using personal security systems within the workplace according toPractice guidelines
Making effective use of training to update knowledge and skills
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the PracticesEquality & Diversity Policy.
No person whether they are staff, patient or visitor should receiveless favourable treatment because of their gender, ethnic origin, age,disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed toensure equality of employment and that services are delivered in ways that meetthe individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description isnot intended to be exhaustive - it may be changed after consultation with thepost holder. The employee shares with the employer the responsibility forreview and modification of duties.
Person Specification
Experience
* Experience of working in a GP Practice.
* Good communication skills, face to face and on the telephone.
* Polite and Confident.
* Ability to work under pressure and multi-task.
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